• 311- Do you need to
◦Request litter removal service?
◦Determine Muni route information?
◦Report a pothole?
◦Obtain
requirements for purchasing a marriage license?
◦Report a graffiti problem?
◦Find
out a department’s office hours?
◦Get
information on starting a business in San Francisco?
◦File a taxi complaint or compliment or report a lost item?
If so, dialing the new, toll-free number 311 will connect you to a customer service representative around
the clock to help you find your answer. Translation services available in 145 languages. (Dial 415-701-2311 from
outside the 415 area code.
• NERT and 72 Hours- Neighborhood Emergency Response Team and 72 hours. NERT: This branch of
the S.F. Fire Department helps neighborhoods organize themselves for relief efforts and neighborhood communication in the
event of a major disaster. Click on the top link for information including the training schedule. 72 Hours is an overview
of what we can do to prepare ourselves for the first 72 hours after a major disaster would hit San Francisco. Recently
launched, this website has loads of information, including what to do with pets, utilities, and putting together a "go
bag". Click on the second link below.
◦www.sfgov.org/sffdnert
◦www.72hours.org
• Planning Department - Link to the department
of planning. Their phone number is 415-558-6377.
◦http://www.sfgov.org/planning
•Traffic Calming - This is a link to the Department of Parking and Transportation's Traffic
Calming Program site.
◦http://www.sfgov.org/site/dpt_index.asp?id=13571
•Department of Public Works- This is the link to the Department of Public Works.
◦http://www.sfdpw.org
•San Francisco SAFE- crime-prevention education organization, including a link to CrimeMaps, which gives
information about what kinds of crimes are committed in different neighborhoods.
◦http://www.sfsafe.org
